# Dropbox: Major incident: DocSend impacted by ongoing Cloudflare outage

**Summary:** DocSend was impacted by an ongoing Cloudflare outage, with Dropbox reporting major impact. The incident started at 2025-11-18 14:38 UTC and was resolved at 2025-11-18 14:53 UTC, lasting 15 min; no specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-18 14:38 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3ybkh950h5nm](https://stspg.io/3ybkh950h5nm)
- [Company: Dropbox](https://rewindex.com/company/dropbox.md)
- Versions: before (none: first archived) → after incident\_version:100/rv4s502gjxt6@b0084deec055
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ DocSend impacted by ongoing Cloudflare outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 14:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 14:53 UTC
```

**6. Added: Affected components**

```diff
+ DocSend
```

**7. Added: Update** (identified) · 2025-11-18 14:38 UTC

```diff
+ We are aware that DocSend has been impacted by the ongoing Cloudflare outage
```

**8. Added: Update** (resolved) · 2025-11-18 14:53 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 14:38 UTC | Major incident: DocSend impacted by ongoing Cloudflare outage (this change) | outage |

All Dropbox changes: [timeline](https://rewindex.com/company/dropbox/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i05cf3ad45d2f81 · Markdown: https://rewindex.com/change/i05cf3ad45d2f81.md · JSON: https://rewindex.com/api/v1/changes/i05cf3ad45d2f81 · Generated 2026-10-18T03:55:39.668Z