# Metabase Cloud: Critical incident: Issue with Metabase Cloud

**Summary:** Metabase Cloud reported a critical outage blocking ingress network access to all instances, starting 2022-11-17 18:47 UTC and resolved at 2022-11-17 19:14 UTC (26 min). During new K8S cluster provisioning, DNS and load balancer configurations were accidentally overwritten; Metabase restored the correct configurations and added process controls and automated checks. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-11-17 18:47 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jbhwqq087mx2](https://stspg.io/jbhwqq087mx2)
- [Company: Metabase Cloud](https://rewindex.com/company/metabase-cloud.md)
- Versions: before (none: first archived) → after incident\_version:71/k990g5llmwc2@656f3e3ba418
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issue with Metabase Cloud
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2022-11-17 18:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-11-17 19:14 UTC
```

**6. Added: Affected components**

```diff
+ Metabase Cloud Platform
```

**7. Added: Update** (investigating) · 2022-11-17 18:47 UTC

```diff
+ We identified an issue with our Cloud. We're currently investigating
```

**8. Added: Update** (resolved) · 2022-11-17 19:14 UTC

```diff
+ We have restored the service. We will provide a description of the issue in the next few days.
```

**9. Added: Update** (postmortem) · 2022-11-28 23:55 UTC

```diff
+ While provisioning new K8S clusters in our AWS environment, DNS and load balancer related configurations were accidentally overwritten with wrong parameters, preventing ingress network access to all Metabase Cloud instances. We have restored the correct configurations and added additional process controls and automated checks to prevent this from happening in the future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-11-17 18:47 UTC | Critical incident: Issue with Metabase Cloud (this change) | outage |

All Metabase Cloud changes: [timeline](https://rewindex.com/company/metabase-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i05c84b13ccda2c · Markdown: https://rewindex.com/change/i05c84b13ccda2c.md · JSON: https://rewindex.com/api/v1/changes/i05c84b13ccda2c · Generated 2026-10-18T02:28:39.203Z