# Stitch: Critical incident: Data Extraction Delays

**Summary:** Stitch reported a critical data extraction processing outage affecting api.stitchdata.com and app.stitchdata.com, starting 2021-08-07 05:09 UTC and lasting 49 min until 2021-08-07 05:58 UTC. Stitch attributed it to an underlying infrastructure provider outage; a fix was implemented and the incident was resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-08-07 05:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/9l7vxjnbjsyg](https://stspg.io/9l7vxjnbjsyg)
- [Company: Stitch](https://rewindex.com/company/stitch.md)
- Versions: before (none: first archived) → after incident\_version:166/8p8x3x4r4fyv@55adb55bd0cb
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Data Extraction Delays
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-08-07 05:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-08-07 05:58 UTC
```

**6. Added: Affected components**

```diff
+ api.stitchdata.com, app.stitchdata.com
```

**7. Added: Update** (investigating) · 2021-08-07 05:09 UTC

```diff
+ We are experiencing an outage with Stitch data extraction processing due to an outage with our underlying infrastructure provider. We are working with the provider to identify and resolve the issue.
```

**8. Added: Update** (monitoring) · 2021-08-07 05:33 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2021-08-07 05:58 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-08-07 05:09 UTC | Critical incident: Data Extraction Delays (this change) | outage |

All Stitch changes: [timeline](https://rewindex.com/company/stitch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i05c7d7743c643d · Markdown: https://rewindex.com/change/i05c7d7743c643d.md · JSON: https://rewindex.com/api/v1/changes/i05c7d7743c643d · Generated 2026-10-18T02:55:09.601Z