# Brex: Critical incident: Mobile Check Deposit Unavailable

**Summary:** Brex’s mobile check deposit was unavailable in a critical Banking incident that started at 2026-07-03 00:26 UTC and was resolved at 2026-07-03 05:03 UTC, lasting 4 h 36 min. Brex reported identifying and resolving the issue but did not specify a cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-03 00:26 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xzl801wycs40](https://stspg.io/xzl801wycs40)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/6p0bqg7bp6x7@9217013f01df
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Mobile Check Deposit Unavailable
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-03 00:26 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-03 05:03 UTC
```

**6. Added: Affected components**

```diff
+ Banking
```

**7. Added: Update** (identified) · 2026-07-03 00:25 UTC

```diff
+ We have identified the issue and are working on a fix.
```

**8. Added: Update** (monitoring) · 2026-07-03 00:26 UTC

```diff
+ We have identified the issue and are working on a fix.
```

**9. Added: Update** (identified) · 2026-07-03 00:27 UTC

```diff
+ We have identified the issue and are working on a fix.
```

**10. Added: Update** (resolved) · 2026-07-03 05:03 UTC

```diff
+ We have resolved the issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-03 00:26 UTC | Critical incident: Mobile Check Deposit Unavailable (this change) | outage |

All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i05aa3f7c036084 · Markdown: https://rewindex.com/change/i05aa3f7c036084.md · JSON: https://rewindex.com/api/v1/changes/i05aa3f7c036084 · Generated 2026-10-18T01:54:24.048Z