# Teleport: Major incident: New Tenant Onboarding Failures

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-03-10 10:22 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/yb213zbzcvzp](https://stspg.io/yb213zbzcvzp)
- [Company: Teleport](https://rewindex.com/company/teleport.md)
- Versions: before (none: first archived) → after incident\_version:757/7fwm8rbqh3wp@0470a4b0715c
- Change 1 of 1 for this incident

Incident page (full timeline): [New Tenant Onboarding Failures](https://rewindex.com/company/teleport/incidents/7fwm8rbqh3wp.md)
## What changed

**1. Added: Title**

```diff
+ New Tenant Onboarding Failures
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-10 10:22 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-10 16:16 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Signups
```

**7. Added: Update** (investigating) · 2026-03-10 10:22 UTC

```diff
+ We're currently investigating an issue that prevents new tenants from onboarding.
```

**8. Added: Update** (monitoring) · 2026-03-10 11:36 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-03-10 16:16 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-10 10:22 UTC | Major incident: New Tenant Onboarding Failures (this change) | major |

All Teleport changes: [timeline](https://rewindex.com/company/teleport/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i059a130473d986 · Markdown: https://rewindex.com/change/i059a130473d986.md · JSON: https://rewindex.com/api/v1/changes/i059a130473d986 · Generated 2026-10-19T21:44:31.492Z