# Rippling: Critical incident: General service degradation

**Summary:** Rippling reported critical general service degradation affecting the Rippling App from 2025-12-16 18:47 UTC to 2025-12-16 22:35 UTC, lasting 3 h 48 min. A fix was implemented by 12-16 19:24 UTC, and the incident was resolved; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-12-16 18:47 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nwbplzzfsshk](https://stspg.io/nwbplzzfsshk)
- [Company: Rippling](https://rewindex.com/company/rippling.md)
- Versions: before (none: first archived) → after incident\_version:231/7dvtzdw9nm2h@81ea6c19c100
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ General service degradation
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-16 18:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-16 22:35 UTC
```

**6. Added: Affected components**

```diff
+ Rippling App
```

**7. Added: Update** (investigating) · 2025-12-16 18:47 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2025-12-16 19:24 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-12-16 22:35 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-16 18:47 UTC | Critical incident: General service degradation (this change) | degradation |

All Rippling changes: [timeline](https://rewindex.com/company/rippling/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i04e2ae189e6d64 · Markdown: https://rewindex.com/change/i04e2ae189e6d64.md · JSON: https://rewindex.com/api/v1/changes/i04e2ae189e6d64 · Generated 2026-10-18T01:29:47.964Z