# Lattice: Major incident: Login and page loading issues

**Summary:** Lattice reported a major application incident starting 2025-07-28 15:42 UTC, leaving some users unable to log in or load pages. Errors subsided at 07-28 15:49 UTC; the incident was resolved at 2025-07-29 15:53 UTC after monitoring confirmed no recurrence of widespread issues, with a recorded duration of 24 h 10 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-07-28 15:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nz9y6p4gt4j9](https://stspg.io/nz9y6p4gt4j9)
- [Company: Lattice](https://rewindex.com/company/lattice.md)
- Versions: before (none: first archived) → after incident\_version:229/643q5bhvvcms@dec90ff01891
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Login and page loading issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-28 15:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-29 15:53 UTC
```

**6. Added: Affected components**

```diff
+ Lattice Application
```

**7. Added: Update** (investigating) · 2025-07-28 15:42 UTC

```diff
+ Our automated monitoring tools identified degraded performance of the Lattice application, with some users unable to log in or load various pages in Lattice. We are investigating the issue.
```

**8. Added: Update** (monitoring) · 2025-07-28 15:49 UTC

```diff
+ Errors with login and page loading have subsided. Our team is continuing to monitor and verify a full resolution.
```

**9. Added: Update** (resolved) · 2025-07-29 15:53 UTC

```diff
+ Our team has monitored for 24 hours and confirmed no reoccurrence of widespread application issues in that time. This is resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-28 15:42 UTC | Major incident: Login and page loading issues (this change) | outage |

All Lattice changes: [timeline](https://rewindex.com/company/lattice/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i04775db29dc711 · Markdown: https://rewindex.com/change/i04775db29dc711.md · JSON: https://rewindex.com/api/v1/changes/i04775db29dc711 · Generated 2026-10-18T02:28:32.538Z