# Pusher: Critical incident: Stats collection experiencing an interruption

**Summary:** Pusher reported a critical interruption in Channels Stats Integrations: stats collection stopped at 2024-06-05 21:01 UTC, leaving customers without stats collection for 1 h 38 min. The vendor reported a fix at 2024-06-05 22:23 UTC and resolved the incident at 2024-06-05 22:39 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-06-05 21:01 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/dg8qlbjm7537](https://stspg.io/dg8qlbjm7537)
- [Company: Pusher](https://rewindex.com/company/pusher.md)
- Versions: before (none: first archived) → after incident\_version:201/d3hnx6w1n7xn@1d01dc1d2b5e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Stats collection experiencing an interruption
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-06-05 21:01 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-06-05 22:39 UTC
```

**6. Added: Affected components**

```diff
+ Channels Stats Integrations
```

**7. Added: Update** (investigating) · 2024-06-05 21:01 UTC

```diff
+ We are investigating why Stats collection has stopped.
```

**8. Added: Update** (monitoring) · 2024-06-05 22:23 UTC

```diff
+ The problem has been identified and fixed. We are monitoring the results.
```

**9. Added: Update** (resolved) · 2024-06-05 22:39 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-06-05 21:01 UTC | Critical incident: Stats collection experiencing an interruption (this change) | outage |

All Pusher changes: [timeline](https://rewindex.com/company/pusher/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i046a6afbc73704 · Markdown: https://rewindex.com/change/i046a6afbc73704.md · JSON: https://rewindex.com/api/v1/changes/i046a6afbc73704 · Generated 2026-10-18T03:21:52.792Z