# Rootly: Major incident: Intermittent Failures with User Sign In and Incident Creation

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-04-01 14:53 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bks4dykxgrnb](https://stspg.io/bks4dykxgrnb)
- [Company: Rootly](https://rewindex.com/company/rootly.md)
- Versions: before (none: first archived) → after incident\_version:287/9zqz8fr7fx59@f9b669d699eb
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent Failures with User Sign In and Incident Creation
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-04-01 14:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-04-01 15:19 UTC
```

**6. Added: Affected components**

```diff
+ API, Rootly Slack App, Slack App, Web Platform
```

**7. Added: Update** (investigating) · 2024-04-01 15:03 UTC

```diff
+ The team is currently investigating issues with users signing into Rootly Web Platform.
```

**8. Added: Update** (investigating) · 2024-04-01 15:05 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2024-04-01 15:10 UTC

```diff
+ We are continuing to investigate this issue. Slack, Web, and API are currently impacted. Rootly On-Call remains online without impact.
```

**10. Added: Update** (identified) · 2024-04-01 15:15 UTC

```diff
+ The issue has been identified and the team is aware of the root cause. A fix is being implemented.
```

**11. Added: Update** (resolved) · 2024-04-01 15:19 UTC

```diff
+ This incident has been resolved. RCA will follow and be sent to customers.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-04-01 14:53 UTC | Major incident: Intermittent Failures with User Sign In and Incident Creation (this change) | outage |

All Rootly changes: [timeline](https://rewindex.com/company/rootly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i045db87c3c8286 · Markdown: https://rewindex.com/change/i045db87c3c8286.md · JSON: https://rewindex.com/api/v1/changes/i045db87c3c8286 · Generated 2026-10-18T00:38:02.249Z