# Secureframe: Major incident: Secureframe Agent - UK - syncs are not working

**Summary:** Secureframe Agent syncs in the UK were not working in a major-impact outage that started at 2026-02-23 19:03 UTC and was resolved at 2026-02-23 22:19 UTC, lasting 3 h 15 min. Secureframe reported working on remediation but did not state a cause or specific fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-23 19:03 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8tlnc6c842qs](https://stspg.io/8tlnc6c842qs)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)
- Versions: before (none: first archived) → after incident\_version:315/kkvrbqpq26zf@58c84dc1ce62
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Secureframe Agent - UK - syncs are not working
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-23 19:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-23 22:19 UTC
```

**6. Added: Affected components**

```diff
+ Secureframe Agent
```

**7. Added: Update** (identified) · 2026-02-23 19:03 UTC

```diff
+ We have identified the issue and are working on a remediation now.
```

**8. Added: Update** (identified) · 2026-02-23 19:27 UTC

```diff
+ We are continuing to work on the fix for this issue.
```

**9. Added: Update** (identified) · 2026-02-23 19:55 UTC

```diff
+ We are continuing to work on the fix for this issue.
```

**10. Added: Update** (identified) · 2026-02-23 21:17 UTC

```diff
+ We are continuing to work on the fix for this issue.
```

**11. Added: Update** (resolved) · 2026-02-23 22:19 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-23 19:03 UTC | Major incident: Secureframe Agent - UK - syncs are not working (this change) | outage |

All Secureframe changes: [timeline](https://rewindex.com/company/secureframe/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i041df49907cbe5 · Markdown: https://rewindex.com/change/i041df49907cbe5.md · JSON: https://rewindex.com/api/v1/changes/i041df49907cbe5 · Generated 2026-10-18T01:30:01.344Z