# Brex: Critical incident: Elevated errors on the Team API and Brex Dashboard

**Summary:** Brex reported a critical incident affecting the Team API and Dashboard, starting 2026-06-13 15:10 UTC and resolved at 2026-06-13 15:17 UTC (7 min). Database maintenance caused HTTP 500 errors for some Team API requests and temporarily unavailable user information that could prevent Dashboard loading. Maintenance completed; failed API calls could be retried successfully. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-13 15:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3mkrlbm309g5](https://stspg.io/3mkrlbm309g5)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/mtj5q96glbx9@fe9633a1057b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated errors on the Team API and Brex Dashboard
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-13 15:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-13 15:17 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard, Partner API, Partner Integrations
```

**7. Added: Update** (monitoring) · 2026-06-13 15:10 UTC

```diff
+ Between 7:00 AM and 7:08 AM PT, a subset of requests to the Team API returned HTTP 500 errors due to database maintenance. During this window, some user information was temporarily unavailable, which may have prevented the Dashboard from loading for some users.
```

**8. Added: Update** (resolved) · 2026-06-13 15:17 UTC

```diff
+ The maintenance has been confirmed to be complete. Any failed API calls can be successfully retried and users should now be able to load the Brex Dashboard successfully.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-13 15:10 UTC | Critical incident: Elevated errors on the Team API and Brex Dashboard (this change) | outage |

All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i03a3c2215c038c · Markdown: https://rewindex.com/change/i03a3c2215c038c.md · JSON: https://rewindex.com/api/v1/changes/i03a3c2215c038c · Generated 2026-10-18T01:54:32.048Z