# DNSimple: Major incident: Email forwarding issues

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-07-18 05:00 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/fsh0jv4p63hs](https://stspg.io/fsh0jv4p63hs)
- [Company: DNSimple](https://rewindex.com/company/dnsimple.md)
- Versions: before (none: first archived) → after incident\_version:732/939y2vcsh1ch@fa5a16dd1f1c
- Change 1 of 1 for this incident

Incident page (full timeline): [Email forwarding issues](https://rewindex.com/company/dnsimple/incidents/939y2vcsh1ch.md)
## What changed

**1. Added: Title**

```diff
+ Email forwarding issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-18 05:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-18 15:34 UTC
```

**6. Added: Affected components**

```diff
+ Email Forwards
```

**7. Added: Update** (investigating) · 2025-07-18 05:00 UTC

```diff
+ We’re currently experiencing problems with email forwarding delivery to a subset of users. We are investigating the root cause and will post updates as soon as we have more information.
```

**8. Added: Update** (identified) · 2025-07-18 08:10 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (identified) · 2025-07-18 13:00 UTC

```diff
+ We have fixed the root cause and our team is consolidating the existing email forward configurations in our upstream partner.
```

**10. Added: Update** (resolved) · 2025-07-18 15:34 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-18 05:00 UTC | Major incident: Email forwarding issues (this change) | major |

All DNSimple changes: [timeline](https://rewindex.com/company/dnsimple/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0325868f62d9c4 · Markdown: https://rewindex.com/change/i0325868f62d9c4.md · JSON: https://rewindex.com/api/v1/changes/i0325868f62d9c4 · Generated 2026-10-20T00:01:26.307Z