# Amplitude: Major incident: Snowflake Data Share export delivery issue **Summary:** Amplitude’s major Snowflake Data Share delivery outage began at 17:00 UTC (recorded start: 2026-09-22 18:49 UTC) and resolved at 2026-09-23 00:53 UTC; recorded duration: 6 h 4 min. Amplitude fixed an authentication issue; exports resumed normally, with no data loss expected or customer action needed, while existing shared data, ingestion and analytics remained unaffected. _(machine-written, sol)_ - Kind: Major incident · Label: outage (model (Jev)) - Changed: 2026-09-22 18:49 UTC · Detected: 2026-10-17 18:22 UTC - [Source: https://stspg.io/21yyvwt9p9lw](https://stspg.io/21yyvwt9p9lw) - [Company: Amplitude](https://rewindex.com/company/amplitude.md) - Versions: before (none: first archived) → after incident\_version:49/l0q4dttl27cj@1324278de048 - Change 1 of 1 for this incident ## What changed **1. Added: Title** ```diff + Snowflake Data Share export delivery issue ``` **2. Added: Impact** ```diff + major ``` **3. Added: Status** ```diff + resolved ``` **4. Added: Start time** ```diff + 2026-09-22 18:49 UTC ``` **5. Added: Resolved time** ```diff + 2026-09-23 00:53 UTC ``` **6. Added: Affected components** ```diff + Data - Data Export, Data Export ``` **7. Added: Update** (investigating) · 2026-09-22 18:49 UTC ```diff + Starting at 17:00 UTC, new data is not being delivered to Snowflake Data Share destinations. Existing shared data remains available, and data ingestion and analytics in Amplitude are not affected. No data loss is expected. Our team has identified an authentication issue on our side and is working on a fix. Delayed data will be delivered once resolved. No customer action is needed. We will share another update in 30 minutes. ``` **8. Added: Update** (identified) · 2026-09-22 19:19 UTC ```diff + The authentication issue and fix path have been identified; implementation is in progress. No data loss is expected. No customer action is needed. We will share another update in 30 minutes. ``` **9. Added: Update** (identified) · 2026-09-22 19:50 UTC ```diff + Implementation of a fix is in progress. Snowflake Data Share delivery remains affected. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes. ``` **10. Added: Update** (identified) · 2026-09-22 20:19 UTC ```diff + We continue to work on implementing a fix for the authentication issue affecting Snowflake Data Share delivery. Delivery remains affected. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes. ``` **11. Added: Update** (identified) · 2026-09-22 20:49 UTC ```diff + We continue to work on implementing a fix for the authentication issue affecting Snowflake Data Share delivery. Data Share delivery remains affected. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes. ``` **12. Added: Update** (identified) · 2026-09-22 21:19 UTC ```diff + We continue to work on implementing a fix for the authentication issue affecting Snowflake Data Share delivery. Data Share delivery remains affected. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes. ``` **13. Added: Update** (identified) · 2026-09-22 21:50 UTC ```diff + Implementation of a fix is in progress. Snowflake Data Share delivery remains affected. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes. ``` **14. Added: Update** (identified) · 2026-09-22 22:20 UTC ```diff + Our team is continuing to work on a fix for the authentication issue affecting Snowflake Data Share delivery. Data Share delivery remains affected. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes. ``` **15. Added: Update** (identified) · 2026-09-22 22:50 UTC ```diff + Implementation of a fix is in progress. Snowflake Data Share delivery remains affected. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes. ``` **16. Added: Update** (identified) · 2026-09-22 23:21 UTC ```diff + Implementation of a fix is still in progress. Snowflake Data Share delivery remains affected. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes. ``` **17. Added: Update** (identified) · 2026-09-22 23:50 UTC ```diff + We are deploying a fix for the issue affecting Snowflake Data Share delivery and will verify recovery once deployment is complete. Data Share delivery remains affected. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes. ``` **18. Added: Update** (monitoring) · 2026-09-22 23:53 UTC ```diff + A fix has been deployed for the issue affecting Snowflake Data Share delivery. We are monitoring recovery. No data loss is expected, and no customer action is needed. Delayed data will be delivered once the issue is resolved. We will provide another update in 30 minutes. ``` **19. Added: Update** (monitoring) · 2026-09-23 00:23 UTC ```diff + The authentication issue affecting Snowflake Data Share delivery has been fixed. We are monitoring recovery as delayed data is processed. No data loss is expected, and no customer action is needed. We will provide another update in 30 minutes. ``` **20. Added: Update** (resolved) · 2026-09-23 00:53 UTC ```diff + The authentication issue affecting Snowflake Data Share delivery has been resolved. Snowflake Data Share exports are operating normally. No data loss is expected, and no customer action is needed. ``` ## History of this incident | When (UTC) | Change | Label | | --- | --- | --- | | 2026-09-22 18:49 UTC | Major incident: Snowflake Data Share export delivery issue (this change) | outage | All Amplitude changes: [timeline](https://rewindex.com/company/amplitude/changes.md) _Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._ --- Canonical: https://rewindex.com/change/i0323f6362c2446 · Markdown: https://rewindex.com/change/i0323f6362c2446.md · JSON: https://rewindex.com/api/v1/changes/i0323f6362c2446 · Generated 2026-10-18T00:04:56.311Z