# Devin (Cognition): Critical incident: Devin's machines are failing to start or resume

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-05-29 05:27 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/7bwdbm5h8yxs](https://stspg.io/7bwdbm5h8yxs)
- [Company: Devin (Cognition)](https://rewindex.com/company/devin.md)
- Versions: before (none: first archived) → after incident\_version:676/6ggv1rk121rp@d9a94754f47e
- Change 1 of 1 for this incident

Incident page (full timeline): [Devin's machines are failing to start or resume](https://rewindex.com/company/devin/incidents/6ggv1rk121rp.md)
## What changed

**1. Added: Title**

```diff
+ Devin's machines are failing to start or resume
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-29 05:27 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-29 09:49 UTC
```

**6. Added: Affected components**

```diff
+ Agent, Cloud Agent
```

**7. Added: Update** (identified) · 2026-05-29 05:27 UTC

```diff
+ The issue has been identified as an outage in an upstream provider and a fix is being implemented. Dedicated deployment enterprise sessions are not affected.
```

**8. Added: Update** (identified) · 2026-05-29 07:53 UTC

```diff
+ VM issues have been resolved. However, suspending and resuming of sessions may not work correctly at this time.
```

**9. Added: Update** (identified) · 2026-05-29 08:01 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (monitoring) · 2026-05-29 09:26 UTC

```diff
+ New sessions will work properly. Sessions that started between 10 PM PT and 2:10 AM PT are affected and will still fail to save properly when suspending.
```

**11. Added: Update** (resolved) · 2026-05-29 09:49 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-29 05:27 UTC | Critical incident: Devin's machines are failing to start or resume (this change) | critical |

All Devin (Cognition) changes: [timeline](https://rewindex.com/company/devin/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i03141cdc32c144 · Markdown: https://rewindex.com/change/i03141cdc32c144.md · JSON: https://rewindex.com/api/v1/changes/i03141cdc32c144 · Generated 2026-10-20T00:48:53.133Z