# Mailgun: Major incident: Mailgun Control Panel Unavailable For Some Users

**Summary:** Mailgun reported a major incident making the Control Panel unavailable for some users, with Email Validation also listed as affected. It started at 2026-07-10 18:07 UTC and resolved at 2026-07-10 20:11 UTC, lasting 2 h 3 min; Mailgun rolled out a fix to impacted regions. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-10 18:07 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/qtrqgqrb4jdt](https://stspg.io/qtrqgqrb4jdt)
- [Company: Mailgun](https://rewindex.com/company/mailgun.md)
- Versions: before (none: first archived) → after incident\_version:251/222j6qtmjyqd@e60d835fe826
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Mailgun Control Panel Unavailable For Some Users
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-10 18:07 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-10 20:11 UTC
```

**6. Added: Affected components**

```diff
+ Control Panel, Customer Tools - Control Panel, Deliverability Services - Email Validation, Email Validation
```

**7. Added: Update** (monitoring) · 2026-07-10 18:07 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**8. Added: Update** (identified) · 2026-07-10 18:07 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (identified) · 2026-07-10 18:36 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (identified) · 2026-07-10 18:59 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**11. Added: Update** (identified) · 2026-07-10 19:33 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**12. Added: Update** (identified) · 2026-07-10 19:48 UTC

```diff
+ A fix is in the process of being rolled out to impacted regions.
```

**13. Added: Update** (monitoring) · 2026-07-10 19:58 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**14. Added: Update** (resolved) · 2026-07-10 20:11 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-10 18:07 UTC | Major incident: Mailgun Control Panel Unavailable For Some Users (this change) | outage |

All Mailgun changes: [timeline](https://rewindex.com/company/mailgun/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i0309f224143ba4 · Markdown: https://rewindex.com/change/i0309f224143ba4.md · JSON: https://rewindex.com/api/v1/changes/i0309f224143ba4 · Generated 2026-10-18T02:31:45.570Z