# Brex: Major incident: Trust Portal (trust-portal.brex.com) is down

**Summary:** Brex’s Trust Portal (trust-portal.brex.com) was unavailable in a major-impact incident starting 2026-09-01 17:48 UTC. Brex reported the site restored at 09-01 19:20 UTC and marked the incident resolved at 2026-09-02 01:56 UTC; the recorded incident duration was 8 h 7 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-01 17:48 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2r61j027y7t7](https://stspg.io/2r61j027y7t7)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/g6gjklgxtqsp@09100bb61ec6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Trust Portal (trust-portal.brex.com) is down
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-01 17:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-02 01:56 UTC
```

**6. Added: Update** (investigating) · 2026-09-01 17:48 UTC

```diff
+ The Brex trust portal is currently unavailable, we are investigating the issue.
```

**7. Added: Update** (monitoring) · 2026-09-01 19:20 UTC

```diff
+ The site has been restored.
```

**8. Added: Update** (resolved) · 2026-09-02 01:56 UTC

```diff
+ The Brex Trust Portal has been up and running again since 12:00pm PT.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-01 17:48 UTC | Major incident: Trust Portal (trust-portal.brex.com) is down (this change) | outage |

All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i02a26f92274eb4 · Markdown: https://rewindex.com/change/i02a26f92274eb4.md · JSON: https://rewindex.com/api/v1/changes/i02a26f92274eb4 · Generated 2026-10-18T01:54:06.063Z