# Mattermost: Major incident: New workspaces delay creation

**Summary:** Mattermost reported major delays creating new workspaces affecting Cloud Sign-Up and Sign-Up, starting 2022-06-22 04:29 UTC and resolved at 2022-06-22 05:48 UTC (1 h 18 min). The vendor identified a communication issue with its DNS provider and implemented a fix. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2022-06-22 04:29 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/5k8ymd4h9vw7](https://stspg.io/5k8ymd4h9vw7)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)
- Versions: before (none: first archived) → after incident\_version:106/ssf760nk21yr@0c10b12cb662
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ New workspaces delay creation
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-06-22 04:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-06-22 05:48 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Sign-Up, Sign-Up
```

**7. Added: Update** (investigating) · 2022-06-22 04:29 UTC

```diff
+ We are seeing a delay on creation of new workspaces.
```

**8. Added: Update** (investigating) · 2022-06-22 05:00 UTC

```diff
+ We identified the root cause of the problem is a communication issue with our DNS provider. We are currently working on a mitigation of the impact.
```

**9. Added: Update** (investigating) · 2022-06-22 05:12 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (monitoring) · 2022-06-22 05:30 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2022-06-22 05:48 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-06-22 04:29 UTC | Major incident: New workspaces delay creation (this change) | degradation |

All Mattermost changes: [timeline](https://rewindex.com/company/mattermost/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i029715b2f2f61b · Markdown: https://rewindex.com/change/i029715b2f2f61b.md · JSON: https://rewindex.com/api/v1/changes/i029715b2f2f61b · Generated 2026-10-18T02:55:24.304Z