# Scaleway: Major incident: [Account] - Global - Account API Down

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-30 09:35 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/4psry4gyqx63](https://stspg.io/4psry4gyqx63)
- [Company: Scaleway](https://rewindex.com/company/scaleway.md)
- Versions: before (none: first archived) → after incident\_version:702/7tmt7fp4nhfl@5103741d3559
- Change 1 of 1 for this incident

Incident page (full timeline): [\[Account\] - Global - Account API Down](https://rewindex.com/company/scaleway/incidents/7tmt7fp4nhfl.md)
## What changed

**1. Added: Title**

```diff
+ [Account] - Global - Account API Down
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-30 09:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-30 14:48 UTC
```

**6. Added: Affected components**

```diff
+ Billing, Elements - Products - Billing, Elements - Products - Environmental Footprint, Elements - Products - IAM, Elements - Products - Load Balancer, Environmental Footprint, IAM, Load Balancer
```

**7. Added: Update** (investigating) · 2026-09-30 09:35 UTC

```diff
+ Account API is down. Console may be unusable
```

**8. Added: Update** (investigating) · 2026-09-30 09:41 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (identified) · 2026-09-30 09:42 UTC

```diff
+ Services have recovered, we are investigating, but there should not be any user facing impacts anymore.
```

**10. Added: Update** (resolved) · 2026-09-30 14:48 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-30 09:35 UTC | Major incident: \[Account\] - Global - Account API Down (this change) | major |

All Scaleway changes: [timeline](https://rewindex.com/company/scaleway/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i012bd2d7a61267 · Markdown: https://rewindex.com/change/i012bd2d7a61267.md · JSON: https://rewindex.com/api/v1/changes/i012bd2d7a61267 · Generated 2026-10-19T23:13:15.169Z