# RudderStack: Major incident: High rate of 5xx in ingestion of events for starter and growth tier in US region

**Summary:** RudderStack reported a major incident with high rates of 5xx errors during event ingestion for starter and growth tiers in the US region. It started at 2024-12-27 22:55 UTC and was resolved at 2024-12-27 23:15 UTC, lasting 19 min; the vendor confirmed ingestion was back to normal. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-12-27 22:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/y44f4xhxch1k](https://stspg.io/y44f4xhxch1k)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)
- Versions: before (none: first archived) → after incident\_version:161/gr4hl4g6vx8p@630e387f31e1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ High rate of 5xx in ingestion of events for starter and growth tier in US region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-12-27 22:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-12-27 23:15 UTC
```

**6. Added: Affected components**

```diff
+ Data Ingestion - Data Ingestion (US), Data Ingestion (US)
```

**7. Added: Update** (investigating) · 2024-12-27 22:55 UTC

```diff
+ We are actively investigating the issue
```

**8. Added: Update** (resolved) · 2024-12-27 23:15 UTC

```diff
+ Ingestion is back to normal and this incident is resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-12-27 22:55 UTC | Major incident: High rate of 5xx in ingestion of events for starter and growth tier in US region (this change) | outage |

All RudderStack changes: [timeline](https://rewindex.com/company/rudderstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i011422092f647d · Markdown: https://rewindex.com/change/i011422092f647d.md · JSON: https://rewindex.com/api/v1/changes/i011422092f647d · Generated 2026-10-18T02:55:35.269Z