# Statuspage: Major incident: Intermittent errors while accessing public Statuspages

**Summary:** Statuspage recorded major intermittent public-page errors starting 2023-10-28 07:36 UTC, resolved at 2023-10-28 08:01 UTC (24 min). The postmortem reports all functionality affected in all regions from 06:00 UTC to 07:45 UTC on October 28, 2023, due to a database performance issue during scheduled database maintenance. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2023-10-28 07:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://mstspg.co/dy4804972ztd](http://mstspg.co/dy4804972ztd)
- [Company: Statuspage](https://rewindex.com/company/statuspage.md)
- Versions: before (none: first archived) → after incident\_version:291/cjk3z1vlfv55@420d763bf002
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent errors while accessing public Statuspages
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2023-10-28 07:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-10-28 08:01 UTC
```

**6. Added: Affected components**

```diff
+ Hosted Pages - HTTP Pages, Hosted Pages - HTTPS Pages, Hosted Pages - Public API, HTTP Pages, HTTPS Pages, Public API
```

**7. Added: Update** (investigating) · 2023-10-28 07:36 UTC

```diff
+ We are currently seeing intermittent errors in viewing public Statuspages. We are investigating this problem and will provide updates shortly
```

**8. Added: Update** (monitoring) · 2023-10-28 07:55 UTC

```diff
+ Update: We have fixed the issue and are monitoring actively
```

**9. Added: Update** (resolved) · 2023-10-28 08:01 UTC

```diff
+ Issue is now resolved and everything is back to normal working state.
```

**10. Added: Update** (postmortem) · 2023-11-06 09:25 UTC

```diff
+ ### **SUMMARY** From 06:00 UTC to 07:45 UTC on October 28, 2023, Atlassian customers using Statuspage had intermittent issues with all Statuspage functionality. The event occurred due to a database performance issue during a [scheduled database maintenance](https://metastatuspage.com/incidents/s21b66328h9j). This impacted customers in all regions. The incident was detected within one minute by monitoring the upgrade process and mitigated by rolling back to a known good snapshot which put Statuspage systems into a known good state. The total time to resolution was about one hour and 45 minutes. ### **IMPACT** The overall impact was between 06:00 UTC and 07:45 UTC October 28, 2023. This incident affected Statuspage customers from all regions and caused intermittent backend errors on all Statuspage activity including viewing pages, adding subscribers, and creating/updating events. We performed a rollback operation during recovery to return to a known good state. ### **ROOT CAUSE** The issue was caused by database performance issues after a routine database maintenance and upgrade. As a result, our backends returned intermittent errors to several user requests. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We take the utmost care to provide a highly reliable service. We will pursue several preventive measures to ensure that this situation does not occur in the future, including: * Fixing the cause of the performance issues before future upgrades; and * Improving our testing process for database upgrades to catch potential performance issues. We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability. Thanks, Atlassian Customer Support
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-10-28 07:36 UTC | Major incident: Intermittent errors while accessing public Statuspages (this change) | degradation |

All Statuspage changes: [timeline](https://rewindex.com/company/statuspage/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0112134c93cb49 · Markdown: https://rewindex.com/change/i0112134c93cb49.md · JSON: https://rewindex.com/api/v1/changes/i0112134c93cb49 · Generated 2026-10-18T03:22:18.197Z