# Typeform: Major incident: Typeform Renderer - Degraded - Intermittent Upstream Error

**Summary:** Typeform reported a major renderer degradation involving intermittent upstream errors that could affect users accessing live forms, with media, form loading and response submission listed as affected components. It started at 2025-09-10 11:49 UTC and lasted 20 min, resolving at 2025-09-10 12:09 UTC after a fix was implemented; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-09-10 11:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gxwq8lblgm36](https://stspg.io/gxwq8lblgm36)
- [Company: Typeform](https://rewindex.com/company/typeform.md)
- Versions: before (none: first archived) → after incident\_version:264/qjnbgv3bz24h@d9e400decfbd
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Typeform Renderer - Degraded - Intermittent Upstream Error
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-10 11:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-10 12:09 UTC
```

**6. Added: Affected components**

```diff
+ Forms / Renderer - Media, Forms / Renderer - Open/Load forms, Forms / Renderer - Submit responses, Media, Open/Load forms, Submit responses
```

**7. Added: Update** (identified) · 2025-09-10 11:49 UTC

```diff
+ We have identified intermittent issues impacting our rendered forms. Users accessing a live typeform may be impacted. We are working on resolution with high priority.  Next update in ~30 minutes or as soon as it's available. REF: ZD 893922 | INC-115
```

**8. Added: Update** (identified) · 2025-09-10 11:51 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (resolved) · 2025-09-10 12:09 UTC

```diff
+ We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again.  Thanks for your understanding & sorry for any inconvenience this has caused.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-10 11:49 UTC | Major incident: Typeform Renderer - Degraded - Intermittent Upstream Error (this change) | degradation |

All Typeform changes: [timeline](https://rewindex.com/company/typeform/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i00fd000fd08489 · Markdown: https://rewindex.com/change/i00fd000fd08489.md · JSON: https://rewindex.com/api/v1/changes/i00fd000fd08489 · Generated 2026-10-18T00:37:28.146Z