# RudderStack: Critical incident: Data Ingestion Issue in the EU region

**Summary:** RudderStack reported a critical Data Ingestion issue in the EU region from 2026-09-29 21:57 UTC to 2026-09-29 22:58 UTC, lasting 1 h 1 min. A fix was implemented at 09-29 22:39 UTC, and the incident was resolved; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-29 21:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/76nxkt2k8npq](https://stspg.io/76nxkt2k8npq)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)
- Versions: before (none: first archived) → after incident\_version:161/5h66x2d2t1g8@36b97a4ca975
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Data Ingestion Issue in the EU region
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-29 21:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-29 22:58 UTC
```

**6. Added: Affected components**

```diff
+ Data Ingestion - Data Ingestion (EU), Data Ingestion (EU)
```

**7. Added: Update** (investigating) · 2026-09-29 21:57 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2026-09-29 22:11 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (identified) · 2026-09-29 22:30 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (monitoring) · 2026-09-29 22:39 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2026-09-29 22:58 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-29 21:57 UTC | Critical incident: Data Ingestion Issue in the EU region (this change) | outage |

All RudderStack changes: [timeline](https://rewindex.com/company/rudderstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i00c6ae1c51c4b3 · Markdown: https://rewindex.com/change/i00c6ae1c51c4b3.md · JSON: https://rewindex.com/api/v1/changes/i00c6ae1c51c4b3 · Generated 2026-10-18T03:32:19.491Z