# Vanta: Major incident: EU Region Degraded Performance

**Summary:** Vanta reported a major EU-region incident causing elevated errors, degraded performance and possible inability to access the platform; US and AUS regions were unaffected. It started at 2026-05-01 10:25 UTC and was resolved at 2026-05-02 12:43 UTC, lasting 26 h 18 min; Vanta said EU infrastructure recovery took longer than expected. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-01 10:25 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/50n93f860x63](https://stspg.io/50n93f860x63)
- [Company: Vanta](https://rewindex.com/company/vanta.md)
- Versions: before (none: first archived) → after incident\_version:322/29nyh78sms8h@5a12c7bf7e81
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ EU Region Degraded Performance
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-01 10:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-02 12:43 UTC
```

**6. Added: Affected components**

```diff
+ Access Reviews, Core App, Questionnaire Automation, Trust Center, Vanta AI, Vanta Web App - Access Reviews, Vanta Web App - Core App, Vanta Web App - Questionnaire Automation, Vanta Web App - Trust Center, Vanta Web App - Vanta AI, Vanta Web App - Vendor Risk Management, Vendor Risk Management
```

**7. Added: Update** (investigating) · 2026-05-01 10:25 UTC

```diff
+ We are currently investigating elevated error rates affecting our EU region. US and AUS regions are not affected.
```

**8. Added: Update** (identified) · 2026-05-01 11:41 UTC

```diff
+ We have identified the cause of this incident and are actively working to resolve it. EU region users may continue to experience errors or inability to access the platform while this work is ongoing. US and AUS regions remain unaffected.
```

**9. Added: Update** (monitoring) · 2026-05-01 13:03 UTC

```diff
+ Error rates have returned to normal levels and EU region users should be able to access the platform. We are continuing to monitor closely to confirm stability.
```

**10. Added: Update** (identified) · 2026-05-01 14:35 UTC

```diff
+ We are continuing to investigate an issue affecting our EU region. While error rates had returned to normal levels earlier today, we have identified that recovery of our EU infrastructure is taking longer than expected. EU region users may continue to experience intermittent errors or degraded performance. Our team is actively working to expedite recovery. All other regions remain unaffected.
```

**11. Added: Update** (monitoring) · 2026-05-01 16:34 UTC

```diff
+ Error rates have returned to normal levels and EU region users should be able to access the platform. We are continuing to monitor closely to confirm stability.
```

**12. Added: Update** (resolved) · 2026-05-02 12:43 UTC

```diff
+ All systems are fully functional and this incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-01 10:25 UTC | Major incident: EU Region Degraded Performance (this change) | outage |

All Vanta changes: [timeline](https://rewindex.com/company/vanta/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i00c3320b780c16 · Markdown: https://rewindex.com/change/i00c3320b780c16.md · JSON: https://rewindex.com/api/v1/changes/i00c3320b780c16 · Generated 2026-10-18T02:55:24.085Z