# ActiveCampaign: Major incident: ActiveCampaign platform unavailable for some Accounts

**Summary:** ActiveCampaign reported a major outage affecting platform access and associated APIs, including EU availability, with delays, intermittent errors or unavailability for some accounts. It started at 2025-06-19 10:01 UTC and lasted 2 h 2 min, resolving at 2025-06-19 12:03 UTC; a fix was implemented at 10:52 UTC and monitoring confirmed sustained mitigation. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-06-19 10:01 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/w303lhrckrlq](https://stspg.io/w303lhrckrlq)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)
- Versions: before (none: first archived) → after incident\_version:232/drtj7fv5bfw5@4798f6a8cf0e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ ActiveCampaign platform unavailable for some Accounts
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-19 10:01 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-19 12:03 UTC
```

**6. Added: Affected components**

```diff
+ API Availability, EU Region - API Availability, EU Region - Platform Availability, Platform Availability
```

**7. Added: Update** (identified) · 2025-06-19 10:01 UTC

```diff
+ Engineers have detected delays or unavailability with access to the ActiveCampaign platform. Engineers are actively investigating the issue and working to restore normal service levels as soon as possible. This outage is impacting multiple services and features, which may result in slower response times or errors.
```

**8. Added: Update** (identified) · 2025-06-19 10:14 UTC

```diff
+ Engineers are aware of and actively resolving intermittent errors on the platform and associated APIs.  A path towards resolution has been identified and a fix is in progress.
```

**9. Added: Update** (monitoring) · 2025-06-19 10:52 UTC

```diff
+ The fix has been implemented and the platform has stabilized. The engineering team will be monitoring closely to ensure enduring resolution.
```

**10. Added: Update** (resolved) · 2025-06-19 12:03 UTC

```diff
+ Monitoring has shown that the implemented fix has sustained mitigation of the issue. Incident is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-19 10:01 UTC | Major incident: ActiveCampaign platform unavailable for some Accounts (this change) | outage |

All ActiveCampaign changes: [timeline](https://rewindex.com/company/activecampaign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i004c5798c084c7 · Markdown: https://rewindex.com/change/i004c5798c084c7.md · JSON: https://rewindex.com/api/v1/changes/i004c5798c084c7 · Generated 2026-10-18T02:55:32.271Z