# SendGrid: Incident deleted: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand

**Summary:** _summary pending_
- Kind: Incident deleted · Label: Deleted by vendor (rule)
- Changed: 2026-10-20 02:13 UTC · Detected: 2026-10-20 02:13 UTC
- [Source: https://stspg.io/6z04b5nnhvd2](https://stspg.io/6z04b5nnhvd2)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/fm5fk85h6glc@9aa54cc34849 → after (deleted)
- Change 3 of 3 for this incident

Incident page (full timeline): [Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand](https://rewindex.com/company/sendgrid/incidents/fm5fk85h6glc.md)
## What changed

**1. Removed: Title**

```diff
- Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand
```

**2. Removed: Impact**

```diff
- minor
```

**3. Removed: Status**

```diff
- identified
```

**4. Removed: Start time**

```diff
- 2026-10-12 11:53 UTC
```

**5. Removed: Affected components**

```diff
- CARRIER NETWORK - Voice, APAC, Voice, APAC
```

**6. Removed: Update** (investigating) · 2026-10-12 11:53 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

**7. Removed: Update** (investigating) · 2026-10-12 12:53 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
```

**8. Removed: Update** (investigating) · 2026-10-12 14:54 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
```

**9. Removed: Update** (investigating) · 2026-10-12 18:55 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
```

**10. Removed: Update** (identified) · 2026-10-12 18:56 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

**11. Removed: Update** (identified) · 2026-10-12 19:56 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
```

**12. Removed: Update** (identified) · 2026-10-12 21:57 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
```

**13. Removed: Update** (identified) · 2026-10-13 01:58 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
```

**14. Removed: Update** (identified) · 2026-10-13 09:59 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
```

**15. Removed: Update** (identified) · 2026-10-14 01:59 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
```

**16. Removed: Update** (identified) · 2026-10-14 02:01 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
```

**17. Removed: Update** (identified) · 2026-10-14 03:02 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
```

**18. Removed: Update** (identified) · 2026-10-14 05:08 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
```

**19. Removed: Update** (identified) · 2026-10-14 09:09 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
```

**20. Removed: Update** (identified) · 2026-10-14 17:10 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
```

**21. Removed: Update** (monitoring) · 2026-10-15 03:08 UTC

```diff
- We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
```

**22. Removed: Update** (identified) · 2026-10-15 05:12 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

**23. Removed: Update** (identified) · 2026-10-15 06:20 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
```

**24. Removed: Update** (identified) · 2026-10-15 08:20 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
```

**25. Removed: Update** (identified) · 2026-10-15 12:22 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
```

**26. Removed: Update** (identified) · 2026-10-15 20:22 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
```

**27. Removed: Update** (identified) · 2026-10-16 12:23 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
```

**28. Removed: Update** (identified) · 2026-10-17 12:23 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
```

**29. Removed: Update** (identified) · 2026-10-18 12:24 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
```

**30. Removed: Update** (identified) · 2026-10-19 12:37 UTC

```diff
- Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-18 12:33 UTC | [Incident updated: Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Thailand](https://rewindex.com/change/r8879043017ea0d.md) | Normal progress |
| 2026-10-19 12:43 UTC | [Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand](https://rewindex.com/change/r6c79aee58fb817.md) |  |
| 2026-10-20 02:13 UTC | Incident deleted: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand (this change) | Deleted by vendor |

Previous: [change](https://rewindex.com/change/r6c79aee58fb817.md) · All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/dd953eea09babc5 · Markdown: https://rewindex.com/change/dd953eea09babc5.md · JSON: https://rewindex.com/api/v1/changes/dd953eea09babc5 · Generated 2026-10-20T04:30:01.243Z