# SendGrid: Incident deleted: SMS Delivery Delays from Twilio to DigiTel C.A. Venezuela

**Summary:** SendGrid removed a resolved, minor-impact incident report covering SMS delivery delays from Twilio to DigiTel C.A. subscribers in Venezuela. The incident started at 2026-10-10 13:38 UTC and was resolved at 2026-10-10 23:03 UTC; updates reported recovery and normal delivery, but stated no cause or fix. _(machine-written, sol)_
- Kind: Incident deleted · Label: Deleted by vendor (rule)
- Changed: 2026-10-19 09:13 UTC · Detected: 2026-10-19 09:13 UTC
- [Source: https://stspg.io/h5tf3z8639jx](https://stspg.io/h5tf3z8639jx)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/zdxmfpspy73j@50a0e5206783 → after (deleted)
- Change 1 of 1 for this incident

Incident page (full timeline): [SMS Delivery Delays from Twilio to DigiTel C.A. Venezuela](https://rewindex.com/company/sendgrid/incidents/zdxmfpspy73j.md)
## What changed

**1. Removed: Title**

```diff
- SMS Delivery Delays from Twilio to DigiTel C.A. Venezuela
```

**2. Removed: Impact**

```diff
- minor
```

**3. Removed: Status**

```diff
- resolved
```

**4. Removed: Start time**

```diff
- 2026-10-10 13:38 UTC
```

**5. Removed: Resolved time**

```diff
- 2026-10-10 23:03 UTC
```

**6. Removed: Affected components**

```diff
- CARRIER NETWORK - SMS, Latin America, SMS, Latin America
```

**7. Removed: Update** (investigating) · 2026-10-10 13:38 UTC

```diff
- Twilio customers may be experiencing SMS delivery delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

**8. Removed: Update** (investigating) · 2026-10-10 14:49 UTC

```diff
- Twilio customers may be experiencing SMS delivery delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
```

**9. Removed: Update** (investigating) · 2026-10-10 16:49 UTC

```diff
- Twilio customers may be experiencing SMS delivery delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
```

**10. Removed: Update** (investigating) · 2026-10-10 20:49 UTC

```diff
- Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
```

**11. Removed: Update** (monitoring) · 2026-10-10 20:59 UTC

```diff
- We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
```

**12. Removed: Update** (monitoring) · 2026-10-10 23:00 UTC

```diff
- We have observed a recovery in SMS delivery from Twilio to DigiTel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
```

**13. Removed: Update** (resolved) · 2026-10-10 23:03 UTC

```diff
- The incident has been resolved and SMS delivery from Twilio to DigiTel C.A. network subscribers in Venezuela is operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-19 09:13 UTC | Incident deleted: SMS Delivery Delays from Twilio to DigiTel C.A. Venezuela (this change) | Deleted by vendor |

All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/dc99c2b0624ea35 · Markdown: https://rewindex.com/change/dc99c2b0624ea35.md · JSON: https://rewindex.com/api/v1/changes/dc99c2b0624ea35 · Generated 2026-10-19T23:33:34.114Z